Professional Summary
IT and Cybersecurity professional with a Master of Science in Cybersecurity and Information
Assurance and over 20 years of combined technical, analytical, and operational experience.
Currently serving as the sole IT resource for a U.S. Bureau of Reclamation Field Office and four dam
facilities on the Upper Snake River — independently handling everything from end-user support and
hardware lifecycle management to access control and federal procurement. Prior career built a strong
foundation in analytical thinking, regulatory compliance, and leadership in a high-stakes industrial
environment. Holds active certifications in Ethical Hacking (CEH), Security+
, Network+, and AWS Cloud Practitioner. Currently pursuing a B.S.
and M.S. in Software Engineering with a DevOps concentration. Long-term goal is to grow into a
Security Architect role within the federal government.
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Professional Experience
DecisionPoint Corporation
(Dec 2025 - Present)
- Desktop Support Specialist
- Serve as the primary on‑site IT resource, independently managing all technical operations across multiple remote facilities.
- Provide full-spectrum end‑user support, resolving hardware, software, network, and peripheral issues for field office staff and plant personnel.
- One of three personnel authorized to access the server room and Information Management Room, maintaining critical infrastructure, backups, and access control systems.
- Administer PIV card identity and building access, enrolling users and ensuring compliance with federal security requirements.
- Lead annual hardware lifecycle assessments, coordinate federal procurement, and deploy all new equipment; FY25–26 refresh exceeds $24K in assets.
- Manage VOIP phone systems, including physical installation, cabling, and coordination with regional IT for backend provisioning.
- Oversee procurement and inventory of all IT equipment, printers, toner, and peripherals; maintain organized stock of laptops, desktops, monitors, phones, and tools.
Amalgamated Sugar Company
(Oct 2002 - Sep 2024)
- Assistant Chemist (2014-2024)
- Ensured lab tests were conducted accurately and on schedule
- Performed light maintenance on instruments as needed
- Assisted in guiding and training lab benchmen on testing protocols
- Control Room Operator (2013 – 2014)
- Monitored over 200 screens of pumps and tanks, adjusting operations to prevent downtime
- Communicated potential issues to management and mill operators to resolve problems proactively
- Wastewater Tech
- Conducted water sample analyses and reported anomalies to upper management
- Additional Roles: Lab Analyst, Lab Benchman (Lab Tech), Triangle Filler, Filter Helper
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Skills
- Technical Knowledge:
- Windows 10/11 administration
- Active Directory
- Microsoft 365
- Azure Intune / Entra ID
- Microsoft Autopilot
- Device imaging and deployment
- BIOS configuration
- Hardware lifecycle management
- VOIP systems
- IPv4/IPv6 networking
- Security & Compliance:
- Ethical hacking fundamentals
- PIV card administration
- Physical access control
- Federal compliance environments (FISMA‑aligned)
- Security‑minded troubleshooting and anomaly identification
- Cloud & Infrastructure:
- AWS cloud fundamentals
- Azure cloud services
- Cloud device management
- Multi‑site IT support across remote federal facilities
- Federal procurement and asset management
- Problem‑Solving & Analysis:
- Independent troubleshooting across isolated facilities
- Root cause analysis
- Infrastructure monitoring
- Identifying and escalating IT anomalies
- Strong pattern recognition and system‑level thinking
- Additional Strengths:
- Technical documentation
- End‑user training and mentoring
- Organizational leadership
- Hardware procurement coordination
- Rapid learning of new programming languages and tools
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