Jonathan Fenn (Jon)

Resume Last Updated June 2, 2026

Professional Summary

IT and Cybersecurity professional with a Master of Science in Cybersecurity and Information Assurance and hands-on experience in federal IT environments. Currently serving as the sole IT resource for a U.S. Bureau of Reclamation Field Office and five major hydroelectric dams. Independently manage end-user support, endpoint security, Azure Intune/Entra ID migrations, identity & access management, and federal compliance. Holds active certifications including Security+, Network+, CEH, and AWS Cloud Practitioner. Long-term goal is to advance into a Security Architect role.

Education

  • M.S. Cybersecurity & Information Assurance — Western Governors University, 2023 (GPA 3.0)
  • B.A. Computer Science — Northwest Nazarene University, 2019
  • A.A. Liberal Arts — College of Western Idaho, 2016

Certifications

  • CompTIA Security+ — Active until Mar 2029
  • CompTIA Network+ — Active until Mar 2029
  • Certified Ethical Hacker (CEH) — Active until Dec 2026
  • AWS Certified Cloud Practitioner — Active until Jun 2028
  • AZ-500 Microsoft Azure Security — In Progress (Expected June 2026)

Professional Experience

Desktop Support Specialist / Field Office IT Lead
DecisionPoint Corporation (Contractor – U.S. Bureau of Reclamation) • Heyburn, ID
Dec 2025 – May 2026
  • Held Public Trust Clearance for the duration of employment
  • Serve as the sole on-site IT professional for the Heyburn Field Office and five major dams (Palisades, Ririe, Jackson, Minidoka, and American Falls)
  • Independently manage user administration, endpoint configuration, software deployment, and Tier 2 troubleshooting in a regulated federal environment
  • Led migration of 24 workstations and laptops from on-premises Active Directory to Azure Intune/Entra ID with Autopilot
  • Administer PIV card physical access control and manage permissions per federal identity management requirements
  • Oversee full hardware lifecycle (procurement, imaging, deployment, and secure disposal)
  • Coordinate with regional IT team while maintaining strict federal security and documentation standards
Assistant Chemist (Lead) / Control Room Operator
Amalgamated Sugar Company • Nampa, ID
Oct 2002 – Aug 2024
  • Primary technical troubleshooting resource for lab instrumentation and network-connected devices (including $100k+ HPLC systems)
  • Operated control room monitoring 200+ process screens and proactively resolved operational anomalies
  • Led and trained laboratory staff of 3–5 employees
  • Maintained compliance with city, state, and federal environmental regulations

Skills

  • Core IT & Support: Windows 10/11, Tier 2 Troubleshooting, Hardware/Software Diagnostics, Device Imaging & Deployment
  • Cloud & Identity: Azure Intune, Entra ID / Azure AD, Autopilot, M365 Administration, MFA, PIV Card Management
  • Networking: Network Troubleshooting, DNS/DHCP, VPN, VOIP
  • Security & Compliance: Federal IT Compliance, Security+ Concepts, Ethical Hacking Fundamentals, Access Control
  • Additional: SQL (Basic – D427), Excel (VLOOKUP, Pivot Tables), Technical Documentation, Root Cause Analysis